PRIVACY POLICY

Privacy Policy for TWT Investigations 

At TWT Investigations, we are committed to maintaining the highest standards of integrity, confidentiality, and professionalism in all aspects of our operations. Protecting the privacy and security of our clients is central to our mission. This Privacy Policy outlines how we collect, use, and safeguard client information while adhering to applicable local, state, and federal laws. 

1. Information We Collect 

We may collect personal and sensitive information necessary to fulfill our investigative or security consulting services. This may include: 

  • Contact information (e.g., name, address, phone number, email). 

  • Information relevant to investigations or consultations (e.g., case details, background information, evidence). 

  • Payment details for billing purposes. 
    We collect information directly from our clients or through lawful investigative methods with client consent and in compliance with applicable laws. 

2. How We Use the Information 

The information we collect is used solely to provide professional services, including but not limited to: 

  • Conducting investigations or security consultations. 

  • Communicating with clients regarding their cases. 

  • Preparing reports, assessments, or findings related to the services requested. 
    We do not use client information for any purposes unrelated to the agreed-upon services. 

3. Confidentiality and Disclosure of Information 

We uphold strict confidentiality in all matters. Client information will not be disclosed to any third parties without prior consent, except: 

  • When required by law or court order. 

  • To prevent imminent harm to individuals or property. 

  • When collaborating with trusted partners or contractors essential to the services provided, under strict confidentiality agreements. 

4. Data Security 

We implement robust measures to protect client information from unauthorized access, alteration, or disclosure. These measures include secure storage systems, encrypted communication channels, and restricted access protocols. Our team is trained in safeguarding sensitive information to ensure the highest level of security. 

5. Retention of Information 

Client information is retained only for as long as necessary to fulfill the purposes of the services provided or as required by law. Once the retention period expires, information is securely disposed of to maintain confidentiality. 

6. Client Rights 

Clients have the right to: 

  • Access the information we hold about them. 

  • Request corrections to inaccurate or incomplete information. 

  • Withdraw consent for the collection or use of their information (subject to legal or contractual obligations). 

  • Raise concerns regarding our handling of their information. 
    We are committed to addressing client inquiries promptly and transparently. 

By engaging with TWT Investigations, clients agree to the terms of this Privacy Policy. We may update this policy from time to time to reflect changes in laws, regulations, or industry practices. For questions or concerns about this policy, please contact us directly.